According to the U.S. Fire Administration, over 22% of non-residential fires are caused by electrical malfunction, heating or other equipment malfunctions. There are a number of reasons for this, including deferred maintenance, poor installation, unintended overload, corrosion and age. As your commercial clients’ insurance agent, you can help identify the problems and prevent losses with the introduction of thermography.

On Wednesday, December 4th, Michael Van Wormer, loss control technical specialist and Level 3 Certified Thermographer for The Cincinnati Insurance Companies will offer a webinar on the benefits of thermography. I had the honor of meeting with Michael this week for a sneak peak at his presentation. If you’ve never seen how thermography works, this webinar is for you. In addition to showing you how the technology works, it will inspire you to review your book of commercial clients for those you’d share this with.

How does it work? The technology detects and visually displays the variation in surface temperature of the targeted area – which may indicate problems like water under carpets or roof membrane, poor functioning heating and cooling units, or overheating electrical breakers. The color displayed by the varying temperatures illustrate problems “beneath the covers.” Michael utilizes a series of real inspection images and shares how these are interpreted to illustrate the power of this tool. Problems identified range from faulty wiring to counterfeit electrical parts, that if left undetected, could have caused significant fire damage to CIC clients.

Bringing this type of loss prevention to your commercial clients is a benefit worth learning more about. For a highly engaging, image rich presentation, I hope you will join us for Michael Van Wormer’s webinar, Seeing The Heat Before the Fire: How Thermography is Changing Insurance on Wednesday, December 4th, 10 am pacific, 1pm eastern, To reserve your seat, check it out here. Can’t make it on that date? Sign up anyways and you’ll receive an email when the presentation becomes available on demand.

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Emirates is adding a fourth daily service to Dhaka to cater to Bangladesh’s growing economy.

With the new flight set to take off on June 1st, the Dubai-based airline hopes to attract the country’s large diaspora who work and live in the Middle East, Europe and the US.

The new service will be operated by a Boeing 777-300ER in a two-class configuration, featuring 42 business class and 310 economy class seats, and belly-hold cargo capacity of up to 20 tonnes.

Adnan Kazim, Emirates’ chief commercial officer, said: “Emirates shares a special bond with Bangladesh that goes back 33 years, and our new service is a testament to the country’s significance on Emirates’ global network.

“With this service, the large diaspora of Bangladeshis, especially in the UAE, Saudi Arabia, Oman, UK, USA and Italy will benefit from a more varied and flexible schedule, as well as smooth and seamless connectivity from Dubai.

“Our fourth daily will also encourage Bangladeshis to explore the world more, and it robustly supports the country’s tourism, business, commerce and trade.”

Flight EK588 will depart Dubai at 22:30 and arrive in Dhaka at 05:20 next day.

The return flight EK589 will depart Dhaka at 08:00 and arrive in Dubai at 11:00.

With the new service, Emirates SkyCargo will offer around 1,100 tonnes of belly-hold cargo capacity every week, finding global markets for Bangladesh’s exports that include readymade garments, medicines, leather goods and fresh produce.

Emirates has gradually grown its services to Dhaka over the years – from two weekly services in 1986 to three daily services in 2013 to keep up with customer demand.

During the last 33 years, the airline has flown over 9.9 million passengers between Dubai and Dhaka.


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The ski tourism brands pushing the boundaries of industry excellence have been revealed at a red-carpet gala ceremony in Kitzbühel, Austria.

The leading figureheads, decisionmakers and innovators in the wintersport industry gathered at the newly-refurbished A-ROSA Kitzbühel for the seventh annual World Ski Awards to find out who among them had been crowned the finest in their fields.

Winners at the gala reception included Europe’s highest resort, Val Thorens, voted World’s Best Ski Resort, thanks to its vast network of snowsure slopes.

Contemporary urban design amid a spectacular alpine setting led Switzerland’s W Verbier to capture the title of World’s Best Ski Hotel, while Chalet Les Anges in Zermatt was named World’s Best Ski Chalet.

In the newcomer categories, the breath-taking Le Chalet (Chamonix) was named World’s Best New Ski Hotel, while over on the opposite side of Mont-Blanc in Italy, Le Massif (Courmayeur) scooped World’s Best New Ski Hotel.

Meanwhile, in a special category to acknowledge his pioneering work in the ski industry, Kimihito Kamori was honoured with ‘Outstanding Contribution to Ski Tourism’.

World Ski Awards also unveiled a new accolade to recognize the future stars of the ski tourism industry.

The ‘Dr. Josef Burger Rising Star Award’ will call upon organisations across the global ski industry to nominate young staff with the potential to become the industry leaders of tomorrow.

The winner will be chosen annually by Dr. Josef Burger, chief executive, Bergbahn AG Kitzbühel.

Hosted at A-ROSA Kitzbühel for the seventh consecutive year, World Ski Awards brought together representatives from ski nations across Asia, Europe, Oceania and the Americas.

The prize-giving ceremony marked the climax of a three-day itinerary that included exclusive networking events, gourmet dinners, site-seeing tours, as well as private skiing on Kitzbühel’s legendary Hahnenkamm.

World Ski Awards is globally recognised as the leading programme in the global ski sector.

Votes are cast by industry professionals and the public in a range of categories, including best resorts, hotels, chalets and tour operators.

Sion Rapson, managing director, World Ski Awards, said: “Kitzbühel, the home of legends, has proven a world-class host on what has been a magnificent evening of triumph for the ski tourism industry.

“We have had the privilege of recognising the leading organisations from across the world and my congratulations to each of them.”

More Information

For more information about World Ski Awards, visit the official website  and for a full list of winners click here.


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Boeing has launched the 737 Max 10 during a ceremony at its Renton, Washington factory.

Thousands of employees gathered for the debut in an event designed to recognise their efforts in completing production of the newest member of the 737 Max family.

“Today is not just about a new airplane.

“It’s about the people who design, build and support it,” said Mark Jenks, vice president and general manager of the 737 program.

“This team’s relentless focus on safety and quality shows the commitment we have to our airline customers and every person who flies on a Boeing airplane.”

The 737 Max 10 is the highest capacity, but also the shortest range, variant of the Max family.

The plane can seat up to 230 people and can fly up to 3,300 nautical miles.

The 737 Max 10 currently has more than 550 orders and commitments from more than 20 customers around the globe.

However, it is currently grounded while Boeing works with the FAA to recertify onboard software following crashes in Indonesia and Ethiopia.

“I’m honoured to take this airplane on its first flight and show the world what you’ve put your heart and soul into,” 737 chief pilot, Jennifer Henderson, told the employee crowd.


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Air Astana has unveiled plans for a new service from Paris to Almaty, with the route set to launch in June.

The flights will operate three times a week using the carrier’s new Airbus A321LR, which entered revenue service on the Air Astana network last month.

Air Astana made its debut on the Paris-Astana (now Nur-Sultan) in route in spring 2015, using a Boeing 757.

The service between the French Capital and Almaty, Kazakhstan’s commercial centre and second city, will operate on Wednesdays, Fridays and Sundays, with departures from Paris at 19:20, arriving in Almaty at 06:35. 

The return flight from Almaty will depart at 14:15 and arrive in Paris at 18:00. 

The flight time around seven and a half hours in both directions.

Upon arrival in Almaty, passengers from Paris will enjoy convenient domestic flight connections to Kazakhstan’s capital Nur-Sultan and Shymkent, as well international flight connections to Bishkek in Kyrgyzstan and Dushanbe in Tajikistan.


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Emirates has signed a codeshare and interline agreement with SpiceJet to give travellers to and from India seamless access to a wider and a stronger route network.

From early 2020, customers travelling to India can take advantage of many more flight options on routes common to both airlines – Ahmedabad, Mumbai, Cochin and Delhi.

Emirates’ customers can conveniently book and connect seamlessly in Dubai on direct services to Amritsar, Calicut, Mangalore, Madurai, Jaipur and Pune – routes served by SpiceJet.

The codeshare agreement means travellers from across the globe can book a single ticket with attractive fares to any of Emirates’ nine points across India and connect onwards to 172 domestic routes that are part of SpiceJet’s network.

SpiceJet’s domestic network includes popular destinations like Goa, Dehradun, Dharamshala, Jaisalmer, Jammu, Srinagar, Leh, Guwahati, Pondicherry, Port Blair, Shirdi, Tirupati, Udaipur and Varanasi.

In this first phase of the interline agreement, customers can start booking flights from today, for travel starting December 15th.

Adnan Kazim, Emirates chief commercial officer, said: “Emirates has historically shared a close and collaborative bond with India.

“In the last decade, we have flown more than 50 million customers on our Indian routes, which we now serve with 170 weekly services from Dubai.

“Our partnership will help us leverage SpiceJet’s extensive route network, so that our customers who are visiting friends and family can fly closer to their hometowns, while tourists can more easily access many of the incredible sights and sounds India has to offer.

“This will also have a significant and positive impact on businesses in both countries and globally. We look to strengthening our partnership with SpiceJet even more in the coming months.”

The codeshare agreement follows the signing of a memorandum of understanding by both airlines in April.

SpiceJet also signed a similar deal with Gulf Air last week.


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Gulf Air and SpiceJet have signed a memorandum of understanding to explore greater cooperation between the two airlines.

The deal will include an interline and codeshare agreement, as well as coordination of cargo services, engineering and pilot training.

It was signed by Krešimir Kučko, Gulf Air chief executive, and Ajay Singh, chairman and managing director at SpiceJet.

Besides looking at a codeshare and interline agreement, the scope of the memorandum includes the two airlines exploring growth opportunities beyond network expansion by leveraging each other’s strengths.

The airlines will also engage and collaborate to enhance their respective cargo and engineering services.

Kučko said: “This is a historic event for both Gulf Air and SpiceJet as we strengthen commercial ties between the two carriers; creating more choices for our valued passengers to explore new cities across our networks.

“We have a longstanding relationship with the Republic of India, and we feel proud to work closely with our friends at SpiceJet.”

Gulf Air currently operates 82 weekly flights to eight destinations in India: Mumbai, Delhi, Chennai, Thiruvananthapuram, Cochin, Hyderabad, Calicut and Bangalore.
SpiceJet currently operates flights to more than 50 destinations within India.

Ajay Singh, chairman and managing director, SpiceJet said: “I am extremely happy at the signing of this memorandum and the beginning of this new partnership between SpiceJet and Gulf Air.

“This partnership will immensely benefit the two airlines and our passengers in times to come.

“These are exciting times for SpiceJet as we pursue our international expansion plan. We are developing an extensive portfolio of destinations both at home and in international markets.

“The Middle East has always been among our top priority markets.

“This agreement is going to play a very important role for SpiceJet’s next phase of growth as we continue to explore the innumerable opportunities around us.”


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TAP Air Portugal will launch two new routes to North America from its hub in Lisbon in 2020.

The Portuguese flag-carrier will offer new departures to Maceió in Brazil and Montreal in Canada, as the airline continues to build its transatlantic operations.

This is the first time in five years TAP has announced a new route to Brazil, with the destination having become feasible following the roll-out of the Airbus A321LR.

The aircraft’s smaller size and lower trip costs permits TAP to operate profitability in smaller markets that cannot be regularly served by larger widebody aircraft.

“This aircraft, the A321LR, which I occasionally claim stands for ‘Lisbon Range’, is a true game changer.

“The way to travel between Brazil and Europe is now more modern, efficient and environmentally friendly.

“With the departure of old airplanes, flights to and from Brazil are now operated exclusively by new or modern cabin interiors, which allow passengers to enjoy high levels of comfort, ”said Antonoaldo Neves, chief executive of TAP.

Maceió will become TAP’s 11th Brazilian destination.

Capital of the north-eastern state of Alagoasis, it is a great city for families and lovers of sun, sea and culture.

The route will have three weekly departures from Lisbon at 17:15 with arrival at Maceió at 21:15, on Wednesdays, Fridays and Sundays.

North America is already one of the company’s three main international markets and from 2015 to October this year, the total number of passengers transported to and from the region by TAP has increased by 250 per cent.

From the beginning of next year TAP will operate six weekly frequencies between Lisbon and Montreal.

Flights will depart from the Portuguese capital every day except Wednesdays, at 14:55 and arrive in the Canadian city at 17:40.


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Binter has celebrated the incorporation of the first E195-E2 jet into its fleet at a ceremony in São José dos Campos.

The Spanish airline is the first European customer to receive the biggest of the three members of the E-Jets E2 family of commercial aircraft.
Binter has placed firm orders for five E195-E2s.

“We’re extremely proud to deliver the first E195-E2 in Europe to such an accomplished regional airline.

“Binter will showcase the very best of the airplane as it expands its network to more cities,” said John Slattery, chief executive, Embraer Commercial Aviation.

The acquisition of the E195-E2s is part of Binter’s overall fleet modernisation.

Each aircraft is configured with 132 seats in single class.

The new aircraft will be deployed across a route network that includes eight cities in the Canary Islands, nine cities in Africa and two in Portugal.

Last year, Binter carried 3.6 million passengers.

“Today´s event is very special for all of us, who are part of Binter.

“This Embraer E195-E2 aircraft is an important step in the history of our company that will become as well a jet operator.

“This new milestone, which coincides with the celebration of the 30th anniversary of Binter, adds more advances to the ones that we have made in recent years, and that help to pursue our main objective: the improvement of the connecting of the Canary Islands, both inter-island and with external destinations,” said Binter president, Pedro Agustín del Castillo.


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South African Airways will seek to restore a full flight schedule in stages over the weekend.

The news comes after labour groups staged days of strikes in response to a decision from the carrier to cut almost 1,000 jobs and rejected union demands for an eight per cent wage increase.

More than 3,000 South African Airways staff were involved in the action.

The flag-carrier has offered a raise of 5.9 per cent, and estimates the strike cost it $3.4 million a day.

Services are returning to normal following an agreement between the airline and both the National Union of Metalworkers of South Africa and the South African Airways Cabin Crew Association.

The deal means that the airline will operate a near normal service today.

While there will be selected cancellations, principally on the domestic network and on a small number of regional flights, the carrier expects to be able to provide service to all customers. 

Any customers requiring re-accommodation on a rescheduled service or on another airline will be contacted accordingly or assisted at their departure airport.

South Africa Airlines also expects to operate its full schedule tomorrow.

“We are delighted to be able to announce a resumption in normal schedules.

“On behalf of SAA, I would like to express our deep regret at the inconvenience caused to our loyal customers during this industrial dispute.

“We will continue to assist those passengers, that have still not been able to travel, to reach their intended destination as soon as possible,” said Philip Saunders, South Africa Airlines chief commercial officer.

Image: Chen Cheng/Xinhua News Agency/PA Images


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